Pick 'n Pay Complaint to Compliment
| SUPPLIER | Pick 'n Pay | INDUSTRY | Retail | ||
|---|---|---|---|---|---|
| BRANCH/AREA | Brooklyn | COUNTRY | South Africa | ||
| TIME / DATE | 14:32 Mon 22 Feb | PERSON RESPONSIBLE | Andre Els | ||
| CUSTOMER | imtiazm | View all reports by user |
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2
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| PROBLEM | Pricing / Barcodes | ||||
| HEADLINE | Not fulfilling Pick n pays scanned price policy | ||||
| THE INCIDENT Mon 22 Feb 
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I had purchased a Pencil stationery cace on sunday 7022010. The item scanned as R59.99 whereas the price marked on the shelv showed as R49.99. I queried this and the manager was called. He adjusted the price , when i asked him about the policy about when an item was scanned wrong, he just said it wasnt applicable. Then the following week i was at the store again and when paying at the till i noticed a big sign with the policy wording, i went to the managers desk , asked him about why did he not fulfill the pick and pay promise the previous week, he and his lady assistant said that , the policy only applied when you buy 2 of the same products, then the first one is free and the rest of the same products are at the normal price. How exactly does this policy work? The wording on the banners in stores dont say anything about you have to have 2 of the same product. In that case we would have just taken another one and so had the first 1 free. We did pay for 1 anyway. I Mohamed
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| SUPPLIER RESPONSE Time: 09:55:56 Tue 23 Feb 10 |
Hello imtiazm, |
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| CUSTOMER'S FEEDBACK Time: 11:06 Thu 25 Feb 10 |
Quite impressed: Thank you for your response, i received a call from the Store owner apologising for the inconvienience. He had assured me that the store managers were advised about the correct interpretation of the scanned right policy. Thank you | ||||